Contact Us
We can help with account access, AI credits, subtitle tool issues, privacy requests, and product feedback.
Email Support
Email: dearstubbornhuang@gmail.com
Include the tool you used, the file format, the browser, and any error message you saw. For existing credit or license-key questions, include the account email used to sign in and the license key if relevant. New credit purchases are temporarily unavailable while the payment system is being upgraded.
Common Requests
- Help with subtitle translation, transcription, or file conversion.
- Credit balance, license key redemption, or payment questions.
- Privacy requests, account data access, or account deletion.
- Bug reports for SRT, VTT, ASS, SSA, SBV, LRC, TTML, or CSV tools.
Related Pages
For data handling details, read our Privacy Policy. For AI credit and purchase terms, read our Terms of Service and Refund Policy.